E-commerce Platforms · reliability comparison
Lightspeed eCom vs Volusion: which is more reliable? (2026)
Lightspeed eCom is more reliable than Volusion, scoring 54.1 vs 51.0 out of 100. Over the last 90 days Lightspeed eCom reported 5 incidents and Volusion reported 12, with effective uptime of 99.15% and 98.81% respectively. Volusion resolves incidents faster on average (12h 15m).
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed eCom | Volusion |
|---|---|---|
| Reliability score | 54.1 | 51.0 |
| Rank (e-commerce platforms) | #6 | #9 |
| Uptime (90 days) | 99.15% | 98.81% |
| Incidents (90 days) | 5 | 12 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 1d 6h | 12h 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed eCom and Volusion differ
- Volusion reported 2.4× as many incidents as Lightspeed eCom over the last 90 days (12 vs 5).
- Volusion had 3 partial or major outages, compared with 1 for Lightspeed eCom.
- Volusion fixes problems faster: 12h 15m on average, against 1d 6h for Lightspeed eCom (2.5× quicker).
- Lightspeed eCom's longest outage on record lasted 39m (Aug 7, 2026); Volusion's lasted 5h 40m (Dec 29, 2025).
90-day uptime
Lightspeed eCom
Volusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed eCom incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 23, 2026 · resolved in 2h 12m
Slowness on C-Series webshops in Europe
Affected: Lightspeed eCom (Europe)
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Major outageAug 7, 2026 · resolved in 39m
C-series Backoffice and storefront checkout issues
Affected: Lightspeed eCom (Europe)
Recent Volusion incidents
- Degraded performanceOct 21, 2026 · resolved in 2h 52m
Slowness in Admin Areas and Intermittent Errors on Category Pages
Affected: Merchant Storefronts, Merchant Dashboard
- Degraded performanceOct 14, 2026 · resolved in 17h 24m
Outgoing Store Email Delivery Issues
Affected: Email Services
- Partial outageOct 8, 2026 · resolved in 2h 52m
PayPal Payment Experiencing Disruptions
Affected: Payment Gateway Services
- Degraded performanceOct 7, 2026 · resolved in 4h 8m
Investigating Intermittent Service Slowness
Affected: Merchant Storefronts, Merchant Dashboard
- Degraded performanceOct 6, 2026 · resolved in 4h 55m
3rd Party API Connection Issues
Affected: Third-Party Services
- Degraded performanceOct 2, 2026 · resolved in 6h 11m
Errors with Checkout using PPCP and Live Rates
Affected: Payment Gateway Services, Third-Party Services
Other e-commerce platforms to consider
- Shopify · #1 · 100% uptime
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime