Retail POS · reliability comparison
Lightspeed Retail vs Zettle by PayPal: which is more reliable? (2026)
Zettle by PayPal is more reliable than Lightspeed Retail, scoring 78.1 vs 37.5 out of 100. Over the last 90 days Lightspeed Retail reported 14 incidents and Zettle by PayPal reported 2, with effective uptime of 97.96% and 99.82% respectively. Zettle by PayPal resolves incidents faster on average (12h 51m).
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed Retail | Zettle by PayPal |
|---|---|---|
| Reliability score | 37.5 | 78.1 |
| Rank (retail POS systems) | #10 | #7 |
| Uptime (90 days) | 97.96% | 99.82% |
| Incidents (90 days) | 14 | 2 |
| Partial / major outages | 5 | 0 |
| Avg time to resolve | 20h 38m | 12h 51m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed Retail and Zettle by PayPal differ
- Lightspeed Retail reported 7× as many incidents as Zettle by PayPal over the last 90 days (14 vs 2).
- Lightspeed Retail had 5 partial or major outages, compared with 0 for Zettle by PayPal.
- Zettle by PayPal fixes problems faster: 12h 51m on average, against 20h 38m for Lightspeed Retail.
- Lightspeed Retail's longest outage on record lasted 6h 31m (Aug 27, 2026); Zettle by PayPal's lasted 3d (Nov 14, 2025).
90-day uptime
Lightspeed Retail
Zettle by PayPal
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed Retail incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Partial outageOct 6, 2026 · resolved in 39m
Lightspeed Retail (S-Series) - BridgePay
Affected: Payments
Recent Zettle by PayPal incidents
- Degraded performanceOct 30, 2026 · resolved in 2h 34m
Unable to contact Support team
Affected: UK, Sweden, Norway, Denmark, Finland, Netherlands +6 more
- Degraded performanceOct 7, 2026 · resolved in 23h 8m
DNS incident presenting errors
Affected: UK
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Erply · #2 · 99.99% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime