Legal Practice Management Software · reliability comparison
Litify vs Smokeball: which is more reliable? (2026)
Smokeball is more reliable than Litify, scoring 80.2 vs 57.2 out of 100. Over the last 90 days Litify reported 2 incidents and Smokeball reported 7, with effective uptime of 98.87% and 99.76% respectively. Smokeball resolves incidents faster on average (1h 4m).
Data updated Nov 1, 2026 · How we score
| Metric | Litify | Smokeball |
|---|---|---|
| Reliability score | 57.2 | 80.2 |
| Rank (legal practice management platforms) | #5 | #4 |
| Uptime (90 days) | 98.87% | 99.76% |
| Incidents (90 days) | 2 | 7 |
| Partial / major outages | 2 | 7 |
| Avg time to resolve | 13h 23m | 1h 4m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Litify and Smokeball differ
- Smokeball reported 3.5× as many incidents as Litify over the last 90 days (7 vs 2).
- Smokeball had 7 partial or major outages, compared with 2 for Litify.
- Smokeball fixes problems faster: 1h 4m on average, against 13h 23m for Litify (12.6× quicker).
- Litify's longest outage on record lasted 21h 59m (Sep 9, 2026); Smokeball's lasted 8h 20m (Apr 16, 2026).
90-day uptime
Litify
Smokeball
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Litify incidents
- Major outageSep 9, 2026 · resolved in 21h 59m
Affected: Docrio Calendar Sync
- Partial outageSep 3, 2026 · resolved in 4h 46m
Affected: Docrio
Recent Smokeball incidents
- Major outageOct 15, 2026 · resolved in 24m
Reports not loading in desktop app and some reports not loading in web app
Affected: Reports
- Major outageSep 25, 2026 · resolved in 42m
Multiple delays with billing platform
Affected: Smokeball Billing
- Partial outageSep 15, 2026 · resolved in 8m
Affected: Smokeball Billing, Reports
- Partial outageSep 14, 2026 · resolved in 38m
Affected: Smokeball Billing
- Partial outageSep 8, 2026 · resolved in 3h 11m
Delays with matter creation, finalizing invoices, calendar syncing, and file syncing
Affected: File Syncing, Matter Syncing, Smokeball Billing, Calendar Syncing
- Major outageAug 19, 2026 · resolved in 1h 26m
Affected: General Use
Other legal practice management platforms to consider
- MyCase · #1 · 99.97% uptime
- Clio · #2 · 99.88% uptime
- Actionstep · #3 · 99.88% uptime
See the full most reliable legal practice management software ranking →