Restaurant Online Ordering Platforms · reliability comparison
Lunchbox vs SpotOn: which is more reliable? (2026)
SpotOn is more reliable than Lunchbox, scoring 99.2 vs 92.1 out of 100. Over the last 90 days Lunchbox reported 6 incidents and SpotOn reported 2, with effective uptime of 99.95% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Lunchbox | SpotOn |
|---|---|---|
| Reliability score | 92.1 | 99.2 |
| Rank (online ordering platforms) | #6 | #1 |
| Uptime (90 days) | 99.95% | 100% |
| Incidents (90 days) | 6 | 2 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 1h 17m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lunchbox and SpotOn differ
- Lunchbox reported 3× as many incidents as SpotOn over the last 90 days (6 vs 2).
- Lunchbox's longest outage on record lasted 2h 32m (May 5, 2026); SpotOn's lasted 2h 51m (Nov 25, 2025).
90-day uptime
Lunchbox
SpotOn
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lunchbox incidents
- Degraded performanceOct 23, 2026 · resolved in 1h 32m
3P Order Processing Degradation
Affected: Aggregation
- Degraded performanceSep 21, 2026 · resolved in 1h 13m
Mutual 3rd Party Netlify site for Web: Errors accessing Netlify-hosted sites
Affected: Lunchbox 2.0 Web
- Degraded performanceSep 7, 2026 · resolved in 1h
Lunchbox 2.0 - Incident - Loyalty Lookup and Order Aggregation Degraded Performance
Affected: Lunchbox Loyalty, Aggregation
- InformationalAug 26, 2026 · resolved in 16m
Lunchbox 2.0 - Incident - Degraded Performance
Affected: Lunchbox Admin Dashboard, Lunchbox 2.0 Apps, Lunchbox Loyalty, Lunchbox 2.0 Web, Lunchbox 2.0 Catering, Aggregation
- Degraded performanceAug 26, 2026 · resolved in 1h 56m
Affected: DoorDash Marketplace
- Degraded performanceAug 21, 2026 · resolved in 42m
Lunchbox Loyalty Service - Degraded Performance
Affected: Lunchbox Admin Dashboard
Recent SpotOn incidents
- InformationalAug 26, 2026 · resolved in 12m
- InformationalAug 10, 2026 · resolved in 36m
Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen
Affected: SpotOn Restaurant Express, SpotOn Online Ordering
Other online ordering platforms to consider
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
- Popmenu · #5 · 99.96% uptime
See the full most reliable restaurant online ordering platforms ranking →