Referral & Loyalty Programs · reliability comparison
Mention Me vs Smile.io: which is more reliable? (2026)
Mention Me is more reliable than Smile.io, scoring 99.6 vs 73.3 out of 100. Over the last 90 days Mention Me reported 1 incident and Smile.io reported 1, with effective uptime of 100% and 99.70% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Mention Me | Smile.io |
|---|---|---|
| Reliability score | 99.6 | 73.3 |
| Rank (loyalty & referral platforms) | #2 | #6 |
| Uptime (90 days) | 100% | 99.70% |
| Incidents (90 days) | 1 | 1 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 12h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mention Me and Smile.io differ
- Smile.io had 1 partial or major outage, compared with 0 for Mention Me.
- Mention Me's longest outage on record lasted 3h 58m (Nov 3, 2025); Smile.io's lasted 12h 54m (Sep 24, 2026).
90-day uptime
Mention Me
Smile.io
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mention Me incidents
- InformationalOct 21, 2026 · resolved in 9h 22m
Recent Smile.io incidents
- Partial outageSep 24, 2026 · resolved in 12h 54m
Errors when customers try to redeem points.official update ↗
Affected: Storefront Components
Other loyalty & referral platforms to consider
- LoyaltyLion · #1 · 100% uptime
- Yotpo Loyalty & Referrals · #3 · 99.99% uptime
- Extole · #4 · 99.99% uptime
- Growave · #5 · 99.99% uptime
See the full most reliable referral & loyalty platforms ranking →