Salon & Spa Booking Software · reliability comparison
Mindbody vs Square Appointments: which is more reliable? (2026)
Mindbody is more reliable than Square Appointments, scoring 59.5 vs 53.3 out of 100. Over the last 90 days Mindbody reported 7 incidents and Square Appointments reported 12, with effective uptime of 99.42% and 98.93% respectively. Square Appointments resolves incidents faster on average (12h 49m).
Data updated Nov 2, 2026 · How we score
| Metric | Mindbody | Square Appointments |
|---|---|---|
| Reliability score | 59.5 | 53.3 |
| Rank (salon & spa booking apps) | #9 | #10 |
| Uptime (90 days) | 99.42% | 98.93% |
| Incidents (90 days) | 7 | 12 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 15h 55m | 12h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mindbody and Square Appointments differ
- Square Appointments reported 71% more incidents than Mindbody over the last 90 days (12 vs 7).
- Mindbody had 1 partial or major outage, compared with 0 for Square Appointments.
- Square Appointments fixes problems faster: 12h 49m on average, against 15h 55m for Mindbody.
- Mindbody's longest outage on record lasted 3h 38m (Jun 8, 2026); Square Appointments's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Mindbody
Square Appointments
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mindbody incidents
- InformationalOct 26, 2026 · resolved in 2d 18h
- InformationalOct 26, 2026 · resolved in 1h 55m
- Degraded performanceOct 20, 2026 · resolved in 1h 28m
Error accessing Clients tab in Core site
Affected: Mindbody Web Software - Asia Pacific, Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America
- Partial outageOct 5, 2026 · resolved in 1h 14m
Branded Web Manager and App Checkout Issues
Affected: Mindbody App, Mindbody Branded Web, Mindbody Branded App
- Degraded performanceSep 27, 2026 · resolved in 4h 44m
Affilitate API 404 errors on read-only routes
Affected: Mindbody API
- MaintenanceSep 18, 2026 · ongoing
Affected: Mindbody Corporate Tools, Mindbody API, Mindbody Branded App, Mindbody Class Check-In App, Mindbody Branded Web, Mindbody Web Software - North, Central, and South America +9 more
Recent Square Appointments incidents
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
- Degraded performanceSep 18, 2026 · resolved in 3h 54m
- Degraded performanceSep 18, 2026 · resolved in 15h 7m
- Degraded performanceSep 16, 2026 · resolved in 34m
Other salon & spa booking apps to consider
- Booker · #1 · 99.99% uptime
- Vagaro · #2 · 99.96% uptime
- Timely · #3 · 99.90% uptime
- Meevo · #4 · 99.82% uptime
See the full most reliable salon & spa booking software ranking →