Salon & Spa Booking Software · reliability comparison
Mindbody vs Timely: which is more reliable? (2026)
Timely is more reliable than Mindbody, scoring 90.2 vs 59.5 out of 100. Over the last 90 days Mindbody reported 7 incidents and Timely reported 3, with effective uptime of 99.42% and 99.90% respectively. Timely resolves incidents faster on average (1h 29m).
Data updated Nov 2, 2026 · How we score
| Metric | Mindbody | Timely |
|---|---|---|
| Reliability score | 59.5 | 90.2 |
| Rank (salon & spa booking apps) | #9 | #3 |
| Uptime (90 days) | 99.42% | 99.90% |
| Incidents (90 days) | 7 | 3 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 15h 55m | 1h 29m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mindbody and Timely differ
- Mindbody reported 2.3× as many incidents as Timely over the last 90 days (7 vs 3).
- Timely had 2 partial or major outages, compared with 1 for Mindbody.
- Timely fixes problems faster: 1h 29m on average, against 15h 55m for Mindbody (10.8× quicker).
- Mindbody's longest outage on record lasted 3h 38m (Jun 8, 2026); Timely's lasted 19h 23m (Mar 30, 2026).
90-day uptime
Mindbody
Timely
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mindbody incidents
- InformationalOct 26, 2026 · resolved in 2d 18h
- InformationalOct 26, 2026 · resolved in 1h 55m
- Degraded performanceOct 20, 2026 · resolved in 1h 28m
Error accessing Clients tab in Core site
Affected: Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
- Partial outageOct 5, 2026 · resolved in 1h 14m
Branded Web Manager and App Checkout Issues
Affected: Mindbody Branded Web, Mindbody Branded App, Mindbody App
- Degraded performanceSep 27, 2026 · resolved in 4h 44m
Affilitate API 404 errors on read-only routes
Affected: Mindbody API
- MaintenanceSep 18, 2026 · ongoing
Affected: Mindbody Web Software - Asia Pacific, Mindbody API, Mindbody Payment Processing, Mindbody Branded Web, Mindbody Video - Virtual Wellness Platform, Mindbody Business App +9 more
Recent Timely incidents
- Degraded performanceOct 15, 2026 · resolved in 37m
Error responses on main website showing high delay
Affected: Timely App
- Partial outageSep 23, 2026 · resolved in 46m
Affected: Timely App
- Partial outageAug 11, 2026 · resolved in 3h 3m
Partial outage in Timely applicationsofficial update ↗
Affected: Email Sending, SMS Sending, Integrations / Webhooks
Other salon & spa booking apps to consider
- Booker · #1 · 99.99% uptime
- Vagaro · #2 · 99.96% uptime
- Meevo · #4 · 99.82% uptime
- Boulevard · #5 · 99.67% uptime
See the full most reliable salon & spa booking software ranking →