Salon & Spa Booking Software · reliability comparison
Mindbody vs Zenoti: which is more reliable? (2026)
Mindbody and Zenoti are effectively tied on reliability (59.5 vs 60.3). Over the last 90 days Mindbody reported 7 incidents and Zenoti reported 36, with effective uptime of 99.42% and 99.36% respectively. Zenoti resolves incidents faster on average (2h 26m).
Data updated Nov 1, 2026 · How we score
| Metric | Mindbody | Zenoti |
|---|---|---|
| Reliability score | 59.5 | 60.3 |
| Rank (salon & spa booking apps) | #9 | #8 |
| Uptime (90 days) | 99.42% | 99.36% |
| Incidents (90 days) | 7 | 36 |
| Partial / major outages | 1 | 5 |
| Avg time to resolve | 15h 55m | 2h 26m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mindbody and Zenoti differ
- Zenoti reported 5.1× as many incidents as Mindbody over the last 90 days (36 vs 7).
- Zenoti had 5 partial or major outages, compared with 1 for Mindbody.
- Zenoti fixes problems faster: 2h 26m on average, against 15h 55m for Mindbody (6.5× quicker).
- Mindbody's longest outage on record lasted 3h 38m (Jun 8, 2026); Zenoti's lasted 18h 3m (Jul 8, 2026).
90-day uptime
Mindbody
Zenoti
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mindbody incidents
- InformationalOct 26, 2026 · resolved in 2d 18h
- InformationalOct 26, 2026 · resolved in 1h 55m
- Degraded performanceOct 20, 2026 · resolved in 1h 28m
Error accessing Clients tab in Core site
Affected: Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
- Partial outageOct 5, 2026 · resolved in 1h 14m
Branded Web Manager and App Checkout Issues
Affected: Mindbody Branded Web, Mindbody Branded App, Mindbody App
- Degraded performanceSep 27, 2026 · resolved in 4h 44m
Affilitate API 404 errors on read-only routes
Affected: Mindbody API
- MaintenanceSep 18, 2026 · ongoing
Affected: Mindbody Payment Processing, Mindbody Business App, Mindbody App, Mindbody Consumer Web, Mindbody Web Software - Europe, Middle East, and Africa, Mindbody API +9 more
Recent Zenoti incidents
- InformationalOct 31, 2026 · resolved in 47m
Appointment Booking Issues – AMRS11
Affected: Zenoti-AMRS11
- Degraded performanceOct 31, 2026 · resolved in 2h 2m
Zenoti Application Degraded Performance - ASIA22
Affected: Zenoti-ASIA22
- Degraded performanceOct 28, 2026 · resolved in 27m
Zenoti Application Slowness - AMRS09
Affected: Zenoti-AMRS09
- InformationalOct 20, 2026 · resolved in 7m
Hyperconnect functionality issues reported for EURO01 Customers
Affected: Zenoti-EURO01
- InformationalOct 19, 2026 · resolved in 2h 24m
EURO01 - Issue with data refresh for analytics reports
Affected: Zenoti-EURO01
- Degraded performanceOct 16, 2026 · resolved in 3h 57m
Zenoti Application Slowness - AMRS06
Affected: Zenoti-AMRS06
Other salon & spa booking apps to consider
- Booker · #1 · 99.99% uptime
- Vagaro · #2 · 99.96% uptime
- Timely · #3 · 99.90% uptime
- Meevo · #4 · 99.82% uptime
See the full most reliable salon & spa booking software ranking →