Project Management Software · reliability comparison
monday.com vs Smartsheet: which is more reliable? (2026)
monday.com is more reliable than Smartsheet, scoring 86.1 vs 59.5 out of 100. Over the last 90 days monday.com reported 7 incidents and Smartsheet reported 8, with effective uptime of 99.86% and 99.00% respectively. monday.com resolves incidents faster on average (54m).
Data updated Nov 1, 2026 · How we score
| Metric | monday.com | Smartsheet |
|---|---|---|
| Reliability score | 86.1 | 59.5 |
| Rank (project management tools) | #4 | #7 |
| Uptime (90 days) | 99.86% | 99.00% |
| Incidents (90 days) | 7 | 8 |
| Partial / major outages | 3 | 6 |
| Avg time to resolve | 54m | 4h 50m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where monday.com and Smartsheet differ
- Smartsheet reported 14% more incidents than monday.com over the last 90 days (8 vs 7).
- Smartsheet had 6 partial or major outages, compared with 3 for monday.com.
- monday.com fixes problems faster: 54m on average, against 4h 50m for Smartsheet (5.4× quicker).
- monday.com's longest outage on record lasted 2h 57m (Jul 13, 2026); Smartsheet's lasted 1d 6h (Mar 3, 2026).
90-day uptime
monday.com
Smartsheet
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent monday.com incidents
- Partial outageOct 19, 2026 · resolved in 26m
Affected: Automations
- Degraded performanceOct 19, 2026 · resolved in 28m
Investigating issues with slow loading of the monday platform
Affected: Platform
- Degraded performanceOct 14, 2026 · resolved in 47m
Identified issues with AI operations in the monday platform (Service Degradation for some models)
Affected: Ai Functionality
- Partial outageSep 17, 2026 · resolved in 32m
Issues with automations and integrations
Affected: Automations, Integrations
- Degraded performanceSep 17, 2026 · resolved in 1h 55m
Partial UI functionality degradation
Affected: Search, Search, Search, Search
- Major outageSep 5, 2026 · resolved in 2h 8m
Affected: Platform, Platform, Platform
Recent Smartsheet incidents
- Degraded performanceOct 1, 2026 · resolved in 5h 23m
Both automated and manual approval workflows are currently failing to execute
Affected: In App Workflows
- Partial outageSep 21, 2026 · resolved in 5h 22m
Investigating blank page or error on Smartsheet Login
Affected: Smartsheet Login
- Partial outageSep 16, 2026 · resolved in 10h 26m
Salesforce connector is experiencing intermittent issues
Affected: Salesforce Connector, Customer Support Portal
- Partial outageSep 11, 2026 · resolved in 3h 9m
Smartsheet and Smartsheet Login Unavailable for Smartsheet US
Affected: Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards
- Major outageAug 27, 2026 · resolved in 2h 20m
Affected: Calendar, Smartsheet Login, Control Center, Sheets, Dynamic View, Reports +2 more
- Major outageAug 26, 2026 · resolved in 4h 55m
Sheets in Smartsheet US are failing to load
Affected: Resource Management, Control Center, AI Tools, Sheets, Dynamic View, Reports +2 more
Other project management tools to consider
- Teamwork.com · #1 · 100% uptime
- Hive · #2 · 99.96% uptime
- Linear · #3 · 99.92% uptime
- Asana · #5 · 99.80% uptime
See the full most reliable project management software ranking →