Restaurant Online Ordering Platforms · reliability comparison
Olo vs Popmenu: which is more reliable? (2026)
Popmenu is more reliable than Olo, scoring 92.7 vs 69.6 out of 100. Over the last 90 days Olo reported 11 incidents and Popmenu reported 2, with effective uptime of 99.61% and 99.96% respectively. Popmenu resolves incidents faster on average (2h 15m).
Data updated Nov 1, 2026 · How we score
| Metric | Olo | Popmenu |
|---|---|---|
| Reliability score | 69.6 | 92.7 |
| Rank (online ordering platforms) | #10 | #5 |
| Uptime (90 days) | 99.61% | 99.96% |
| Incidents (90 days) | 11 | 2 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 5h 42m | 2h 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Olo and Popmenu differ
- Olo reported 5.5× as many incidents as Popmenu over the last 90 days (11 vs 2).
- Popmenu fixes problems faster: 2h 15m on average, against 5h 42m for Olo (2.5× quicker).
- Olo's longest outage on record lasted 8h 1m (Feb 19, 2026); Popmenu's lasted 3h 47m (Nov 18, 2025).
90-day uptime
Olo
Popmenu
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Olo incidents
- Degraded performanceNov 1, 2026 · ongoing
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- Degraded performanceOct 31, 2026 · resolved in 18h 37m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- InformationalOct 17, 2026 · resolved in 50m
Payment Gateway Issues: FreedomPay
Affected: POS
- Partial outageOct 10, 2026 · resolved in 1h 13m
Scheduled Orders are Firing Late
Affected: Scheduler
- Degraded performanceSep 27, 2026 · resolved in 20m
Payment Processor Issues: Stripe
Affected: Payment Processing Partners
- Degraded performanceSep 27, 2026 · resolved in 2h 48m
Dispatch Service Disruption: DoorDash
Affected: Dispatch Partners
Recent Popmenu incidents
- Partial outageSep 16, 2026 · resolved in 25m
Online Ordering Disruption for Toast-Integrated Restaurants
Affected: My Popmenu Admin Platform, Toast POS Integration
- Degraded performanceAug 26, 2026 · resolved in 4h 5m
Affected: My Popmenu Admin Platform
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →