Restaurant Online Ordering Platforms · reliability comparison
Olo vs SpotOn: which is more reliable? (2026)
SpotOn is more reliable than Olo, scoring 99.2 vs 70.8 out of 100. Over the last 90 days Olo reported 11 incidents and SpotOn reported 2, with effective uptime of 99.64% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Olo | SpotOn |
|---|---|---|
| Reliability score | 70.8 | 99.2 |
| Rank (online ordering platforms) | #10 | #1 |
| Uptime (90 days) | 99.64% | 100% |
| Incidents (90 days) | 11 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 5h 42m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Olo and SpotOn differ
- Olo reported 5.5× as many incidents as SpotOn over the last 90 days (11 vs 2).
- Olo had 1 partial or major outage, compared with 0 for SpotOn.
- Olo's longest outage on record lasted 8h 1m (Feb 19, 2026); SpotOn's lasted 2h 51m (Nov 25, 2025).
90-day uptime
Olo
SpotOn
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Olo incidents
- Degraded performanceNov 1, 2026 · ongoing
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- Degraded performanceOct 31, 2026 · resolved in 18h 37m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- InformationalOct 17, 2026 · resolved in 50m
Payment Gateway Issues: FreedomPay
Affected: POS
- Partial outageOct 10, 2026 · resolved in 1h 13m
Scheduled Orders are Firing Late
Affected: Scheduler
- Degraded performanceSep 27, 2026 · resolved in 20m
Payment Processor Issues: Stripe
Affected: Payment Processing Partners
- Degraded performanceSep 27, 2026 · resolved in 2h 48m
Dispatch Service Disruption: DoorDash
Affected: Dispatch Partners
Recent SpotOn incidents
- InformationalAug 26, 2026 · resolved in 12m
- InformationalAug 10, 2026 · resolved in 36m
Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen
Affected: SpotOn Restaurant Express, SpotOn Online Ordering
Other online ordering platforms to consider
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
- Popmenu · #5 · 99.96% uptime
See the full most reliable restaurant online ordering platforms ranking →