Restaurant Online Ordering Platforms · reliability comparison
Olo vs Square Online: which is more reliable? (2026)
Olo is more reliable than Square Online, scoring 68.5 vs 52.5 out of 100. Over the last 90 days Olo reported 11 incidents and Square Online reported 15, with effective uptime of 99.58% and 98.86% respectively. Olo resolves incidents faster on average (5h 42m).
Data updated Nov 1, 2026 · How we score
| Metric | Olo | Square Online |
|---|---|---|
| Reliability score | 68.5 | 52.5 |
| Rank (online ordering platforms) | #10 | #13 |
| Uptime (90 days) | 99.58% | 98.86% |
| Incidents (90 days) | 11 | 15 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 5h 42m | 10h 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Olo and Square Online differ
- Square Online reported 36% more incidents than Olo over the last 90 days (15 vs 11).
- Olo had 1 partial or major outage, compared with 0 for Square Online.
- Olo fixes problems faster: 5h 42m on average, against 10h 52m for Square Online.
- Olo's longest outage on record lasted 8h 1m (Feb 19, 2026); Square Online's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Olo
Square Online
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Olo incidents
- Degraded performanceNov 1, 2026 · ongoing
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- Degraded performanceOct 31, 2026 · resolved in 18h 37m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- InformationalOct 17, 2026 · resolved in 50m
Payment Gateway Issues: FreedomPay
Affected: POS
- Partial outageOct 10, 2026 · resolved in 1h 13m
Scheduled Orders are Firing Late
Affected: Scheduler
- Degraded performanceSep 27, 2026 · resolved in 20m
Payment Processor Issues: Stripe
Affected: Payment Processing Partners
- Degraded performanceSep 27, 2026 · resolved in 2h 48m
Dispatch Service Disruption: DoorDash
Affected: Dispatch Partners
Recent Square Online incidents
- Degraded performanceOct 27, 2026 · resolved in 45m
- Degraded performanceOct 18, 2026 · resolved in 2h 58m
- Degraded performanceOct 7, 2026 · resolved in 5h 32m
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →