Restaurant Online Ordering Platforms · reliability comparison
Olo vs Toast: which is more reliable? (2026)
Olo is more reliable than Toast, scoring 67.8 vs 53.5 out of 100. Over the last 90 days Olo reported 11 incidents and Toast reported 14, with effective uptime of 99.56% and 98.67% respectively. Toast resolves incidents faster on average (4h 28m).
Data updated Nov 1, 2026 · How we score
| Metric | Olo | Toast |
|---|---|---|
| Reliability score | 67.8 | 53.5 |
| Rank (online ordering platforms) | #10 | #12 |
| Uptime (90 days) | 99.56% | 98.67% |
| Incidents (90 days) | 11 | 14 |
| Partial / major outages | 1 | 8 |
| Avg time to resolve | 5h 42m | 4h 28m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Olo and Toast differ
- Toast reported 27% more incidents than Olo over the last 90 days (14 vs 11).
- Toast had 8 partial or major outages, compared with 1 for Olo.
- Toast fixes problems faster: 4h 28m on average, against 5h 42m for Olo.
- Olo's longest outage on record lasted 8h 1m (Feb 19, 2026); Toast's lasted 1d 7h (Sep 17, 2026).
90-day uptime
Olo
Toast
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Olo incidents
- Degraded performanceNov 1, 2026 · ongoing
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- Degraded performanceOct 31, 2026 · resolved in 18h 37m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- InformationalOct 17, 2026 · resolved in 50m
Payment Gateway Issues: FreedomPay
Affected: POS
- Partial outageOct 10, 2026 · resolved in 1h 13m
Scheduled Orders are Firing Late
Affected: Scheduler
- Degraded performanceSep 27, 2026 · resolved in 20m
Payment Processor Issues: Stripe
Affected: Payment Processing Partners
- Degraded performanceSep 27, 2026 · resolved in 2h 48m
Dispatch Service Disruption: DoorDash
Affected: Dispatch Partners
Recent Toast incidents
- Degraded performanceOct 27, 2026 · resolved in 25m
Affected: Sling by Toast Scheduling
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
Toastweb - Toast App Performance Degradation
Affected: Toast POS app, POS Web application
- Degraded performanceOct 14, 2026 · resolved in 3h 20m
10/14/2026 - Sling Latency Issues
Affected: Sling by Toast Scheduling
- Partial outageOct 7, 2026 · resolved in 1h 5m
Affected: Card Processing
- Degraded performanceOct 5, 2026 · resolved in 8h
Affected: Deposits
- Major outageOct 4, 2026 · resolved in 5h 42m
Instant Depositofficial update ↗
Affected: Deposits
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →