Referral & Loyalty Programs · reliability comparison
Open Loyalty vs Smile.io: which is more reliable? (2026)
Open Loyalty is more reliable than Smile.io, scoring 90.0 vs 66.6 out of 100. Over the last 90 days Open Loyalty reported 0 incidents and Smile.io reported 1, with effective uptime of 100% and 99.70% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Open Loyalty | Smile.io |
|---|---|---|
| Reliability score | 90.0 | 66.6 |
| Rank (loyalty & referral platforms) | — | #6 |
| Uptime (90 days) | 100% | 99.70% |
| Incidents (90 days) | 0 | 1 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 12h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | Collecting data |
Where Open Loyalty and Smile.io differ
- Open Loyalty reported no incidents in the last 90 days, while Smile.io reported 1.
- Smile.io had 1 partial or major outage, compared with 0 for Open Loyalty.
90-day uptime
Open Loyalty
Smile.io
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Open Loyalty incidents
No incidents reported by Open Loyalty in the last 90 days.
Recent Smile.io incidents
- Partial outageSep 24, 2026 · resolved in 12h 54m
Errors when customers try to redeem points.official update ↗
Affected: Storefront Components
Other loyalty & referral platforms to consider
- LoyaltyLion · #1 · 100% uptime
- Mention Me · #2 · 100% uptime
- Yotpo Loyalty & Referrals · #3 · 99.99% uptime
- Extole · #4 · 99.99% uptime
See the full most reliable referral & loyalty platforms ranking →