Veterinary Practice Management Software · reliability comparison
Otto vs PetDesk: which is more reliable? (2026)
Otto and PetDesk are effectively tied on reliability (98.4 vs 99.2). Over the last 90 days Otto reported 1 incident and PetDesk reported 2, with effective uptime of 100% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Otto | PetDesk |
|---|---|---|
| Reliability score | 98.4 | 99.2 |
| Rank (veterinary practice management systems) | #2 | #1 |
| Uptime (90 days) | 100% | 100% |
| Incidents (90 days) | 1 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | <1m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Otto and PetDesk differ
- PetDesk reported 2× as many incidents as Otto over the last 90 days (2 vs 1).
- Otto had 1 partial or major outage, compared with 0 for PetDesk.
- Otto's longest outage on record lasted 1h 17m (May 18, 2026); PetDesk's lasted 5h 6m (Nov 18, 2025).
90-day uptime
Otto
PetDesk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Otto incidents
- Partial outageOct 4, 2026 · resolved in <1m
Recent PetDesk incidents
- InformationalSep 3, 2026 · resolved in 1h 48m
- InformationalAug 14, 2026 · resolved in 8m
Other veterinary practice management systems to consider
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
- Vetspire · #5 · 99.90% uptime
- DaySmart Vet (formerly Vetter) · #6 · 99.80% uptime
See the full most reliable veterinary practice management software ranking →