Payment Processors · reliability comparison
Paddle vs SumUp: which is more reliable? (2026)
Paddle is more reliable than SumUp, scoring 93.6 vs 54.2 out of 100. Over the last 90 days Paddle reported 2 incidents and SumUp reported 5, with effective uptime of 99.96% and 98.98% respectively. Paddle resolves incidents faster on average (2h 19m).
Data updated Nov 2, 2026 · How we score
| Metric | Paddle | SumUp |
|---|---|---|
| Reliability score | 93.6 | 54.2 |
| Rank (payment processors) | #2 | #9 |
| Uptime (90 days) | 99.96% | 98.98% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 2h 19m | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Paddle and SumUp differ
- SumUp reported 2.5× as many incidents as Paddle over the last 90 days (5 vs 2).
- SumUp had 1 partial or major outage, compared with 0 for Paddle.
- Paddle fixes problems faster: 2h 19m on average, against 19h 59m for SumUp (8.6× quicker).
- Paddle's longest outage on record lasted 1d 22h (Apr 28, 2026); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
Paddle
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Paddle incidents
- Degraded performanceOct 21, 2026 · resolved in 4h 5m
Issue affecting metrics and reporting in the seller dashboard
Affected: Production - Billing, Production - Classic
- MaintenanceSep 21, 2026 · ongoing
Affected: Production - Classic, Production - Classic, Production - Billing, Production - Classic, Production - Billing, Production - Billing +1 more
- Degraded performanceSep 2, 2026 · resolved in 33m
Report downloads unavailable in the Paddle Dashboard
Affected: Production - Billing
- MaintenanceAug 7, 2026 · ongoing
Production and Sandbox Databases Maintenance
Affected: Production - Billing, Sandbox - Classic, Sandbox - Classic, Production - Billing, Sandbox - Billing, Sandbox - Billing +10 more
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
Keyboard not showing during PIN entry
Affected: Business Account (EU)
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Logins, Tap to Pay on iPhone, Tap to Pay on Android, Card Readers, Payouts, Payment Links +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)