SMS & Voice APIs · reliability comparison
Plivo vs Sinch: which is more reliable? (2026)
Plivo is more reliable than Sinch, scoring 99.6 vs 61.1 out of 100. Over the last 90 days Plivo reported 1 incident and Sinch reported 20, with effective uptime of 100% and 99.40% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Plivo | Sinch |
|---|---|---|
| Reliability score | 99.6 | 61.1 |
| Rank (SMS & voice APIs) | #1 | #7 |
| Uptime (90 days) | 100% | 99.40% |
| Incidents (90 days) | 1 | 20 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 4h 51m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Plivo and Sinch differ
- Sinch reported 20× as many incidents as Plivo over the last 90 days (20 vs 1).
- Sinch had 3 partial or major outages, compared with 0 for Plivo.
- Plivo's longest outage on record lasted 2h 10m (Jul 11, 2026); Sinch's lasted 5h 56m (Jun 9, 2026).
90-day uptime
Plivo
Sinch
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Plivo incidents
- InformationalAug 25, 2026 · resolved in 6h 51m
Voice Call Webhook Delivery Degradation
Affected: REST APIs and XML, PSTN Calls
Recent Sinch incidents
- MaintenanceOct 29, 2026 · resolved in 15m
- MaintenanceOct 29, 2026 · resolved in 4h
- MaintenanceOct 27, 2026 · resolved in 2h 1m
- MaintenanceOct 26, 2026 · resolved (duration not published)
- MaintenanceOct 26, 2026 · resolved in 1h
- Partial outageOct 26, 2026 · resolved in 2h 32m
Service Degradation - Customer Dashboard and Account Balanceofficial update ↗
Affected: Payment, SMS - APAC, SMS Administration, SMS - EMEA, Numbers Administration, SMS - LATAM +10 more
Other SMS & voice APIs to consider
- Telesign · #2 · 99.91% uptime
- Textmagic · #3 · 99.82% uptime
- Africa's Talking · #4 · 99.80% uptime
- Infobip · #5 · 99.73% uptime