Restaurant Online Ordering Platforms · reliability comparison
Popmenu vs SpotOn: which is more reliable? (2026)
SpotOn is more reliable than Popmenu, scoring 99.2 vs 92.7 out of 100. Over the last 90 days Popmenu reported 2 incidents and SpotOn reported 2, with effective uptime of 99.96% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Popmenu | SpotOn |
|---|---|---|
| Reliability score | 92.7 | 99.2 |
| Rank (online ordering platforms) | #5 | #1 |
| Uptime (90 days) | 99.96% | 100% |
| Incidents (90 days) | 2 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 15m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Popmenu and SpotOn differ
- Popmenu had 1 partial or major outage, compared with 0 for SpotOn.
- Popmenu's longest outage on record lasted 3h 47m (Nov 18, 2025); SpotOn's lasted 2h 51m (Nov 25, 2025).
90-day uptime
Popmenu
SpotOn
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Popmenu incidents
- Partial outageSep 16, 2026 · resolved in 25m
Online Ordering Disruption for Toast-Integrated Restaurants
Affected: My Popmenu Admin Platform, Toast POS Integration
- Degraded performanceAug 26, 2026 · resolved in 4h 5m
Affected: My Popmenu Admin Platform
Recent SpotOn incidents
- InformationalAug 26, 2026 · resolved in 12m
- InformationalAug 10, 2026 · resolved in 36m
Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen
Affected: SpotOn Restaurant Express, SpotOn Online Ordering
Other online ordering platforms to consider
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
- Lunchbox · #6 · 99.95% uptime
See the full most reliable restaurant online ordering platforms ranking →