Therapy Practice Management Software · reliability comparison
Practice Better vs Tebra (Kareo): which is more reliable? (2026)
Practice Better is more reliable than Tebra (Kareo), scoring 92.2 vs 88.1 out of 100. Over the last 90 days Practice Better reported 2 incidents and Tebra (Kareo) reported 3, with effective uptime of 99.93% and 99.91% respectively. Practice Better resolves incidents faster on average (1h 23m).
Data updated Nov 1, 2026 · How we score
| Metric | Practice Better | Tebra (Kareo) |
|---|---|---|
| Reliability score | 92.2 | 88.1 |
| Rank (therapy practice management platforms) | #4 | #7 |
| Uptime (90 days) | 99.93% | 99.91% |
| Incidents (90 days) | 2 | 3 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 1h 23m | 4h 17m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Practice Better and Tebra (Kareo) differ
- Tebra (Kareo) reported 50% more incidents than Practice Better over the last 90 days (3 vs 2).
- Practice Better had 2 partial or major outages, compared with 0 for Tebra (Kareo).
- Practice Better fixes problems faster: 1h 23m on average, against 4h 17m for Tebra (Kareo) (3.1× quicker).
- Practice Better's longest outage on record lasted 1d 6h (Dec 3, 2025); Tebra (Kareo)'s lasted 3d (Jul 22, 2026).
90-day uptime
Practice Better
Tebra (Kareo)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Practice Better incidents
- Partial outageSep 22, 2026 · resolved in 2h 24m
Affected: DrFirst
- Partial outageAug 24, 2026 · resolved in 22m
Web Portal - Degraded Performance
Affected: Web Portal
Recent Tebra (Kareo) incidents
- Degraded performanceSep 16, 2026 · resolved in 6h 46m
Experiencing Technical issues with calling support
Affected: Phone & IVR
- Degraded performanceSep 9, 2026 · resolved in 1h 18m
Some users are experiencing latency and/or errors when trying to log in to web app
Affected: Platform, Clinical (EHR)
- Degraded performanceAug 31, 2026 · resolved in 4h 48m
Affected: Platform, Clinical (EHR), Billing (PM)
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Healthie · #5 · 99.96% uptime
See the full most reliable therapy practice management software ranking →