Form & Survey Builders · reliability comparison
Qualtrics vs SurveySparrow: which is more reliable? (2026)
SurveySparrow is more reliable than Qualtrics, scoring 90.9 vs 34.6 out of 100. Over the last 90 days Qualtrics reported 26 incidents and SurveySparrow reported 14, with effective uptime of 97.26% and 99.99% respectively. SurveySparrow resolves incidents faster on average (3m).
Data updated Nov 1, 2026 · How we score
| Metric | Qualtrics | SurveySparrow |
|---|---|---|
| Reliability score | 34.6 | 90.9 |
| Rank (form & survey builders) | #14 | #8 |
| Uptime (90 days) | 97.26% | 99.99% |
| Incidents (90 days) | 26 | 14 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 11h 3m | 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Qualtrics and SurveySparrow differ
- Qualtrics reported 86% more incidents than SurveySparrow over the last 90 days (26 vs 14).
- Qualtrics had 3 partial or major outages, compared with 0 for SurveySparrow.
- SurveySparrow fixes problems faster: 3m on average, against 11h 3m for Qualtrics (194.9× quicker).
- Qualtrics's longest outage on record lasted 3d (Aug 31, 2026); SurveySparrow's lasted 19m (Jul 26, 2026).
90-day uptime
Qualtrics
SurveySparrow
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Qualtrics incidents
- Degraded performanceOct 23, 2026 · resolved in 5h 14m
Salesforce Integration issues in all regions
Affected: Workflows
- InformationalOct 23, 2026 · resolved in 12h 1m
Affected: Survey Taking, Email, WAI Project Editing, Product Documentation, Endpoint: https://cxstudio.clarabridge.net/dashboard/, SMS (Text) +25 more
- MaintenanceOct 21, 2026 · resolved in 11h 16m
Industry-wide PHP vulnerabilities (CVE-2026-109618, CVE-2026-109619)
Affected: Projects
- Degraded performanceOct 19, 2026 · resolved in 1h 13m
Affected: Endpoint: https://cxstudio.clarabridge.net/dashboard/, US Endpoint: https://studio.us1.qualtrics.io/dashboard/, Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/, UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/, EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/, ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/
- InformationalOct 14, 2026 · resolved in 6d
- Degraded performanceOct 1, 2026 · resolved in 6h 2m
Receipt Scanner question issues in all regions
Affected: Survey Taking
Recent SurveySparrow incidents
- Degraded performanceOct 28, 2026 · resolved in 4m
US EAST(North Virginia): API Service Performance Degradation
- Degraded performanceOct 28, 2026 · resolved in 1m
- Degraded performanceOct 27, 2026 · resolved in 3m
- Degraded performanceOct 27, 2026 · resolved in 3m
- Degraded performanceOct 15, 2026 · resolved in 1m
ASIA PACIFIC (Mumbai): Responses & Analytics Service Performance Degradation
- Degraded performanceOct 13, 2026 · resolved in 1m
Other form & survey builders to consider
- Cognito Forms · #1 · 100% uptime
- Google Forms · #2 · 100% uptime
- Jotform · #3 · 100% uptime
- Paperform · #4 · 100% uptime