Shipping & Fulfillment Software · reliability comparison
Sendcloud vs ShipEngine: which is more reliable? (2026)
ShipEngine is more reliable than Sendcloud, scoring 45.2 vs 32.7 out of 100. Over the last 90 days Sendcloud reported 25 incidents and ShipEngine reported 8, with effective uptime of 93.54% and 98.39% respectively. Sendcloud resolves incidents faster on average (8h 31m).
Data updated Nov 1, 2026 · How we score
| Metric | Sendcloud | ShipEngine |
|---|---|---|
| Reliability score | 32.7 | 45.2 |
| Rank (shipping software tools) | #12 | #7 |
| Uptime (90 days) | 93.54% | 98.39% |
| Incidents (90 days) | 25 | 8 |
| Partial / major outages | 15 | 2 |
| Avg time to resolve | 8h 31m | 1d 4h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Sendcloud and ShipEngine differ
- Sendcloud reported 3.1× as many incidents as ShipEngine over the last 90 days (25 vs 8).
- Sendcloud had 15 partial or major outages, compared with 2 for ShipEngine.
- Sendcloud fixes problems faster: 8h 31m on average, against 1d 4h for ShipEngine (3.3× quicker).
- Sendcloud's longest outage on record lasted 23h 57m (Aug 10, 2026); ShipEngine's lasted 22h 44m (Sep 24, 2026).
90-day uptime
Sendcloud
ShipEngine
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Sendcloud incidents
- MaintenanceOct 30, 2026 · ongoing
Royal Mail (Intersoft Sapient) scheduled maintenance - 3 Nov 2026
Affected: Royal Mail, UK
- MaintenanceOct 30, 2026 · ongoing
[DPD DE] Maintenace on Tuesday the 03rd of November 2026 from 3:00 pm to 5:00 pm (CET)
Affected: DPD, DE
- MaintenanceOct 28, 2026 · ongoing
Affected: DE, DHL Germany
- MaintenanceOct 27, 2026 · ongoing
[DPD DE] Scheduled maintenance on Wednesday the 28th of October 2026 from 5:00 pm to 6:00 pm (CET)
Affected: DPD, DE
- Degraded performanceOct 27, 2026 · resolved in 2h 27m
Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services
Affected: Sendcloud Email Services, Shipping Intelligence (Tracey), Sendcloud Payments, Sendcloud Analytics, Dynamic Checkout Form, Sendcloud Phone +12 more
- Partial outageOct 26, 2026 · resolved in 2h 52m
TIPSA label announcement issues / TIPSA problema al generar etiquetas
Affected: ES, TIPSA
Recent ShipEngine incidents
- InformationalOct 20, 2026 · resolved in 5h 25m
DPD United Kingdom/DPD Local issue
Affected: DPD
- InformationalSep 30, 2026 · ongoing
Affected: Stamps.com
- Degraded performanceSep 24, 2026 · resolved in 4d 15h
Programmatic UPS Account Connection
Affected: UPS US
- Major outageSep 24, 2026 · resolved in 22h 44m
Evri - Unable to create labels
Affected: Evri
- Degraded performanceSep 2, 2026 · resolved in 16h 30m
Temporary disruption affecting FedEx UK Rates
Affected: FedEx US
- InformationalAug 26, 2026 · resolved in 23m
Delay in receiving the tracking statuses from Royal Mail and Parcel Force
Affected: Royal Mail
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- Pirate Ship · #2 · 99.98% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime