Field Service Management · reliability comparison
Service Fusion vs Skedulo: which is more reliable? (2026)
Service Fusion is more reliable than Skedulo, scoring 90.4 vs 83.1 out of 100. Over the last 90 days Service Fusion reported 2 incidents and Skedulo reported 3, with effective uptime of 99.94% and 99.85% respectively. Service Fusion resolves incidents faster on average (4h 3m).
Data updated Nov 1, 2026 · How we score
| Metric | Service Fusion | Skedulo |
|---|---|---|
| Reliability score | 90.4 | 83.1 |
| Rank (field service management apps) | #8 | #9 |
| Uptime (90 days) | 99.94% | 99.85% |
| Incidents (90 days) | 2 | 3 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 4h 3m | 6h 2m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Service Fusion and Skedulo differ
- Skedulo reported 50% more incidents than Service Fusion over the last 90 days (3 vs 2).
- Skedulo had 1 partial or major outage, compared with 0 for Service Fusion.
- Service Fusion fixes problems faster: 4h 3m on average, against 6h 2m for Skedulo.
- Service Fusion's longest outage on record lasted 16m (Jan 8, 2026); Skedulo's lasted 3d (May 21, 2026).
90-day uptime
Service Fusion
Skedulo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Recent Skedulo incidents
- MaintenanceOct 28, 2026 · ongoing
Essential Platform Maintenance - EMEA
Affected: Skedulo API, Skedulo On Salesforce, Skedulo Pulse Platform, Skedulo Mobile App
- Partial outageOct 13, 2026 · resolved in 1h 20m
Web app errors - Component failed to load
Affected: Skedulo On Salesforce, Skedulo Pulse Platform
- Degraded performanceOct 12, 2026 · resolved in 2h 15m
US Analytics Experiencing Issue
Affected: Skedulo Pulse Platform
- Degraded performanceSep 16, 2026 · resolved in 14h 32m
Elevated Error rates for Skedulo on Salesforce Customers
Affected: Skedulo On Salesforce
- MaintenanceAug 31, 2026 · ongoing
Essential Platform Maintenance - Canada
Affected: Skedulo Pulse Platform, Skedulo Mobile App, Skedulo API, Skedulo On Salesforce
- MaintenanceAug 31, 2026 · ongoing
Essential Platform Maintenance - EMEA
Affected: Skedulo Mobile App, Skedulo API, Skedulo On Salesforce, Skedulo Pulse Platform
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →