Field Service Management · reliability comparison
Service Fusion vs Zuper: which is more reliable? (2026)
Zuper is more reliable than Service Fusion, scoring 96.6 vs 90.4 out of 100. Over the last 90 days Service Fusion reported 2 incidents and Zuper reported 3, with effective uptime of 99.94% and 99.99% respectively. Zuper resolves incidents faster on average (8m).
Data updated Nov 1, 2026 · How we score
| Metric | Service Fusion | Zuper |
|---|---|---|
| Reliability score | 90.4 | 96.6 |
| Rank (field service management apps) | #8 | #5 |
| Uptime (90 days) | 99.94% | 99.99% |
| Incidents (90 days) | 2 | 3 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 4h 3m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Service Fusion and Zuper differ
- Zuper reported 50% more incidents than Service Fusion over the last 90 days (3 vs 2).
- Zuper had 1 partial or major outage, compared with 0 for Service Fusion.
- Zuper fixes problems faster: 8m on average, against 4h 3m for Service Fusion (30.3× quicker).
90-day uptime
Service Fusion
Zuper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Recent Zuper incidents
- Partial outageSep 16, 2026 · resolved in <1m
Workflow Builder API errors in us-east-1
Affected: US East
- Degraded performanceAug 25, 2026 · resolved in 14m
API performance degradation in us-east-1
Affected: Webapp, US East
- Degraded performanceAug 13, 2026 · resolved in 10m
API performance degradation in ap-south-1
Affected: AP South, Webapp
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →