Field Service Management · reliability comparison
Simpro vs Zuper: which is more reliable? (2026)
Zuper is more reliable than Simpro, scoring 96.6 vs 91.0 out of 100. Over the last 90 days Simpro reported 5 incidents and Zuper reported 3, with effective uptime of 99.94% and 99.99% respectively. Zuper resolves incidents faster on average (8m).
Data updated Nov 2, 2026 · How we score
| Metric | Simpro | Zuper |
|---|---|---|
| Reliability score | 91.0 | 96.6 |
| Rank (field service management apps) | #8 | #5 |
| Uptime (90 days) | 99.94% | 99.99% |
| Incidents (90 days) | 5 | 3 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 1h 41m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Simpro and Zuper differ
- Simpro reported 67% more incidents than Zuper over the last 90 days (5 vs 3).
- Zuper fixes problems faster: 8m on average, against 1h 41m for Simpro (12.6× quicker).
90-day uptime
Simpro
Zuper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Simpro incidents
- Partial outageOct 20, 2026 · resolved in 41m
Affected: Datafeed Portal
- Degraded performanceSep 30, 2026 · resolved in 25m
Affected: Europe
- InformationalSep 1, 2026 · resolved in <1m
Affected: Asia-Pacific
- Degraded performanceAug 20, 2026 · resolved in 5h 20m
Affected: Asia-Pacific
- Degraded performanceAug 10, 2026 · resolved in 18m
Affected: Asia-Pacific
Recent Zuper incidents
- Partial outageSep 16, 2026 · resolved in <1m
Workflow Builder API errors in us-east-1
Affected: US East
- Degraded performanceAug 25, 2026 · resolved in 14m
API performance degradation in us-east-1
Affected: Webapp, US East
- Degraded performanceAug 13, 2026 · resolved in 10m
API performance degradation in ap-south-1
Affected: AP South, Webapp
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →