Restaurant Online Ordering Platforms · reliability comparison
SpotOn vs Square Online: which is more reliable? (2026)
SpotOn is more reliable than Square Online, scoring 99.2 vs 52.5 out of 100. Over the last 90 days SpotOn reported 2 incidents and Square Online reported 15, with effective uptime of 100% and 98.86% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | SpotOn | Square Online |
|---|---|---|
| Reliability score | 99.2 | 52.5 |
| Rank (online ordering platforms) | #1 | #13 |
| Uptime (90 days) | 100% | 98.86% |
| Incidents (90 days) | 2 | 15 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 10h 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where SpotOn and Square Online differ
- Square Online reported 7.5× as many incidents as SpotOn over the last 90 days (15 vs 2).
- SpotOn's longest outage on record lasted 2h 51m (Nov 25, 2025); Square Online's lasted 17h 43m (Apr 30, 2026).
90-day uptime
SpotOn
Square Online
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent SpotOn incidents
- InformationalAug 26, 2026 · resolved in 12m
- InformationalAug 10, 2026 · resolved in 36m
Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen
Affected: SpotOn Restaurant Express, SpotOn Online Ordering
Recent Square Online incidents
- Degraded performanceOct 27, 2026 · resolved in 45m
- Degraded performanceOct 18, 2026 · resolved in 2h 58m
- Degraded performanceOct 7, 2026 · resolved in 5h 32m
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
Other online ordering platforms to consider
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
- Popmenu · #5 · 99.96% uptime
See the full most reliable restaurant online ordering platforms ranking →