Salon & Spa Booking Software · reliability comparison
Square Appointments vs Zenoti: which is more reliable? (2026)
Zenoti is more reliable than Square Appointments, scoring 60.3 vs 53.3 out of 100. Over the last 90 days Square Appointments reported 12 incidents and Zenoti reported 36, with effective uptime of 98.93% and 99.36% respectively. Zenoti resolves incidents faster on average (2h 26m).
Data updated Nov 1, 2026 · How we score
| Metric | Square Appointments | Zenoti |
|---|---|---|
| Reliability score | 53.3 | 60.3 |
| Rank (salon & spa booking apps) | #10 | #8 |
| Uptime (90 days) | 98.93% | 99.36% |
| Incidents (90 days) | 12 | 36 |
| Partial / major outages | 0 | 5 |
| Avg time to resolve | 12h 49m | 2h 26m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Square Appointments and Zenoti differ
- Zenoti reported 3× as many incidents as Square Appointments over the last 90 days (36 vs 12).
- Zenoti had 5 partial or major outages, compared with 0 for Square Appointments.
- Zenoti fixes problems faster: 2h 26m on average, against 12h 49m for Square Appointments (5.3× quicker).
- Square Appointments's longest outage on record lasted 17h 43m (Apr 30, 2026); Zenoti's lasted 18h 3m (Jul 8, 2026).
90-day uptime
Square Appointments
Zenoti
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Square Appointments incidents
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
- Degraded performanceSep 18, 2026 · resolved in 3h 54m
- Degraded performanceSep 18, 2026 · resolved in 15h 7m
- Degraded performanceSep 16, 2026 · resolved in 34m
Recent Zenoti incidents
- InformationalOct 31, 2026 · resolved in 47m
Appointment Booking Issues – AMRS11
Affected: Zenoti-AMRS11
- Degraded performanceOct 31, 2026 · resolved in 2h 2m
Zenoti Application Degraded Performance - ASIA22
Affected: Zenoti-ASIA22
- Degraded performanceOct 28, 2026 · resolved in 27m
Zenoti Application Slowness - AMRS09
Affected: Zenoti-AMRS09
- InformationalOct 20, 2026 · resolved in 7m
Hyperconnect functionality issues reported for EURO01 Customers
Affected: Zenoti-EURO01
- InformationalOct 19, 2026 · resolved in 2h 24m
EURO01 - Issue with data refresh for analytics reports
Affected: Zenoti-EURO01
- Degraded performanceOct 16, 2026 · resolved in 3h 57m
Zenoti Application Slowness - AMRS06
Affected: Zenoti-AMRS06
Other salon & spa booking apps to consider
- Booker · #1 · 99.99% uptime
- Vagaro · #2 · 99.96% uptime
- Timely · #3 · 99.90% uptime
- Meevo · #4 · 99.82% uptime
See the full most reliable salon & spa booking software ranking →