Restaurant Online Ordering Platforms · reliability comparison
Square Online vs Toast: which is more reliable? (2026)
Square Online and Toast are effectively tied on reliability (52.5 vs 53.5). Over the last 90 days Square Online reported 15 incidents and Toast reported 14, with effective uptime of 98.86% and 98.67% respectively. Toast resolves incidents faster on average (4h 28m).
Data updated Nov 1, 2026 · How we score
| Metric | Square Online | Toast |
|---|---|---|
| Reliability score | 52.5 | 53.5 |
| Rank (online ordering platforms) | #13 | #12 |
| Uptime (90 days) | 98.86% | 98.67% |
| Incidents (90 days) | 15 | 14 |
| Partial / major outages | 0 | 8 |
| Avg time to resolve | 10h 52m | 4h 28m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Square Online and Toast differ
- Square Online reported 7% more incidents than Toast over the last 90 days (15 vs 14).
- Toast had 8 partial or major outages, compared with 0 for Square Online.
- Toast fixes problems faster: 4h 28m on average, against 10h 52m for Square Online (2.4× quicker).
- Square Online's longest outage on record lasted 17h 43m (Apr 30, 2026); Toast's lasted 1d 7h (Sep 17, 2026).
90-day uptime
Square Online
Toast
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Square Online incidents
- Degraded performanceOct 27, 2026 · resolved in 45m
- Degraded performanceOct 18, 2026 · resolved in 2h 58m
- Degraded performanceOct 7, 2026 · resolved in 5h 32m
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
Recent Toast incidents
- Degraded performanceOct 27, 2026 · resolved in 25m
Affected: Sling by Toast Scheduling
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
Toastweb - Toast App Performance Degradation
Affected: Toast POS app, POS Web application
- Degraded performanceOct 14, 2026 · resolved in 3h 20m
10/14/2026 - Sling Latency Issues
Affected: Sling by Toast Scheduling
- Partial outageOct 7, 2026 · resolved in 1h 5m
Affected: Card Processing
- Degraded performanceOct 5, 2026 · resolved in 8h
Affected: Deposits
- Major outageOct 4, 2026 · resolved in 5h 42m
Instant Depositofficial update ↗
Affected: Deposits
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →