Payment Processors · reliability comparison
SumUp vs Worldpay: which is more reliable? (2026)
SumUp is more reliable than Worldpay, scoring 54.2 vs 34.0 out of 100. Over the last 90 days SumUp reported 5 incidents and Worldpay reported 51, with effective uptime of 98.98% and 96.86% respectively. Worldpay resolves incidents faster on average (4h 31m).
Data updated Nov 2, 2026 · How we score
| Metric | SumUp | Worldpay |
|---|---|---|
| Reliability score | 54.2 | 34.0 |
| Rank (payment processors) | #9 | #15 |
| Uptime (90 days) | 98.98% | 96.86% |
| Incidents (90 days) | 5 | 51 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 19h 59m | 4h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where SumUp and Worldpay differ
- Worldpay reported 10.2× as many incidents as SumUp over the last 90 days (51 vs 5).
- SumUp had 1 partial or major outage, compared with 0 for Worldpay.
- Worldpay fixes problems faster: 4h 31m on average, against 19h 59m for SumUp (4.4× quicker).
- SumUp's longest outage on record lasted 3h 2m (Jun 27, 2026); Worldpay's lasted 3d (Oct 12, 2026).
90-day uptime
SumUp
Worldpay
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Ordering & Floor Plan, Kitchen Display System (KDS)
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Refunds, Tap to Pay on iPhone, Tap to Pay on Android, Card Readers, Payment Links, Solo Cloud API +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Recent Worldpay incidents
- Degraded performanceNov 1, 2026 · resolved in 3h 14m
INC0713314 - We are aware of potential issues with a Third Party
Affected: Authorization & Payments
- InformationalNov 1, 2026 · resolved in <1m
INC0713069 - We have resolved issues with Authorization & Payments.
Affected: Authorization & Payments
- Degraded performanceNov 1, 2026 · resolved in 1h 23m
INC0712171 - We are aware of potential issues with a Third Party
Affected: Authorization & Payments
- Degraded performanceOct 30, 2026 · ongoing
INC0710790 - We are investigating potential issues with payment refunds.
Affected: Authorization & Payments
- Degraded performanceOct 29, 2026 · resolved in 1h 24m
INC0709613 - WPG - Maintenance Extended - Degradation of service
Affected: Authorization & Payments
- Degraded performanceOct 28, 2026 · resolved in 10m
INC0708391 - Biller Solutions - We are investigating issues with Authorization & Payments
Affected: Authorization & Payments