Form & Survey Builders · reliability comparison

SurveyMonkey vs SurveySparrow: which is more reliable? (2026)

SurveySparrow is more reliable than SurveyMonkey, scoring 90.9 vs 72.6 out of 100. Over the last 90 days SurveyMonkey reported 15 incidents and SurveySparrow reported 14, with effective uptime of 99.68% and 99.99% respectively. SurveySparrow resolves incidents faster on average (3m).

Data updated Nov 1, 2026 · How we score

SurveyMonkey

72.6/100

Operational

Visit SurveyMonkey ↗

SurveySparrow

90.9/100

Operational

Visit SurveySparrow ↗
VS
MetricSurveyMonkeySurveySparrow
Reliability score72.690.9
Rank (form & survey builders)#13#8
Uptime (90 days)99.68%99.99%
Incidents (90 days)1514
Partial / major outages40
Avg time to resolve3h 7m3m
Outages we detected00
Transparency score100/100100/100

Where SurveyMonkey and SurveySparrow differ

  • SurveyMonkey reported 7% more incidents than SurveySparrow over the last 90 days (15 vs 14).
  • SurveyMonkey had 4 partial or major outages, compared with 0 for SurveySparrow.
  • SurveySparrow fixes problems faster: 3m on average, against 3h 7m for SurveyMonkey (55.0× quicker).
  • SurveyMonkey's longest outage on record lasted 6h 4m (Apr 24, 2026); SurveySparrow's lasted 19m (Jul 26, 2026).

90-day uptime

SurveyMonkey

Aug 4, 2026 – Aug 10, 2026: no incidentsAug 11, 2026: 98.51% uptime, 1 incident (Degraded performance)Aug 12, 2026: 95.56% uptime, 1 incident (Degraded performance)Aug 13, 2026 – Aug 17, 2026: no incidentsAug 18, 2026: 91.91% uptime, 2 incidents (Partial outage)Aug 19, 2026: 98.69% uptime, 2 incidents (Partial outage)Aug 20, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 98.77% uptime, 1 incident (Degraded performance)Sep 1, 2026 – Sep 2, 2026: no incidentsSep 3, 2026: 99.37% uptime, 1 incident (Degraded performance)Sep 4, 2026 – Sep 23, 2026: no incidentsSep 24, 2026: 93.19% uptime, 1 incident (Partial outage)Sep 25, 2026 – Oct 1, 2026: no incidentsOct 2, 2026: 98.21% uptime, 1 incident (Degraded performance)Oct 3, 2026 – Oct 5, 2026: no incidentsOct 6, 2026: 98.95% uptime, 1 incident (Degraded performance)Oct 7, 2026 – Oct 27, 2026: no incidentsOct 28, 2026: 98.29% uptime, 1 incident (Major outage)Oct 29, 2026 – Nov 1, 2026: no incidents
90 days ago99.683% average daily uptimeToday

SurveySparrow

Aug 4, 2026 – Aug 10, 2026: no incidentsAug 11, 2026: 99.98% uptime, 1 incident (Degraded performance)Aug 12, 2026 – Aug 13, 2026: no incidentsAug 14, 2026: 99.93% uptime, 3 incidents (Degraded performance)Aug 15, 2026 – Aug 21, 2026: no incidentsAug 22, 2026: 99.85% uptime, 1 incident (Degraded performance)Aug 23, 2026: no incidentsAug 24, 2026: 99.89% uptime, 1 incident (Degraded performance)Aug 25, 2026 – Sep 30, 2026: no incidentsOct 1, 2026: 99.98% uptime, 1 incident (Degraded performance)Oct 2, 2026: 99.97% uptime, 1 incident (Degraded performance)Oct 3, 2026 – Oct 12, 2026: no incidentsOct 13, 2026: 99.98% uptime, 1 incident (Degraded performance)Oct 14, 2026: no incidentsOct 15, 2026: 99.98% uptime, 1 incident (Degraded performance)Oct 16, 2026 – Oct 26, 2026: no incidentsOct 27, 2026: 99.96% uptime, 2 incidents (Degraded performance)Oct 28, 2026: 99.94% uptime, 2 incidents (Degraded performance)Oct 29, 2026 – Nov 1, 2026: no incidents
90 days ago99.994% average daily uptimeToday

Recent SurveyMonkey incidents

Full SurveyMonkey reliability report →

Recent SurveySparrow incidents

Full SurveySparrow reliability report →

Other form & survey builders to consider

See the full most reliable form & survey builders ranking →