Form & Survey Builders · reliability comparison
SurveyMonkey vs Zoho Forms: which is more reliable? (2026)
Zoho Forms is more reliable than SurveyMonkey, scoring 100.0 vs 72.6 out of 100. Over the last 90 days SurveyMonkey reported 15 incidents and Zoho Forms reported 0, with effective uptime of 99.68% and 100% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | SurveyMonkey | Zoho Forms |
|---|---|---|
| Reliability score | 72.6 | 100.0 |
| Rank (form & survey builders) | #13 | — |
| Uptime (90 days) | 99.68% | 100% |
| Incidents (90 days) | 15 | 0 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 3h 7m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where SurveyMonkey and Zoho Forms differ
- Zoho Forms reported no incidents in the last 90 days, while SurveyMonkey reported 15.
- SurveyMonkey had 4 partial or major outages, compared with 0 for Zoho Forms.
90-day uptime
SurveyMonkey
Zoho Forms
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent SurveyMonkey incidents
- Major outageOct 28, 2026 · resolved in 25m
Errors occurring across the site
Affected: SurveyMonkey
- InformationalOct 14, 2026 · resolved in <1m
- Degraded performanceOct 6, 2026 · resolved in 1h 40m
500 error on Transaction History for Team Admins
Affected: SurveyMonkey
- Degraded performanceOct 2, 2026 · resolved in 2h 52m
Custom data / respondent metadata missing from Individual Response Table and XLS exports
Affected: SurveyMonkey
- Partial outageSep 24, 2026 · resolved in 3h 16m
Audience Preview Page is not respondingofficial update ↗
Affected: SurveyMonkey
- InformationalSep 11, 2026 · resolved in <1m
Recent Zoho Forms incidents
No incidents reported by Zoho Forms in the last 90 days.
Other form & survey builders to consider
- Cognito Forms · #1 · 100% uptime
- Google Forms · #2 · 100% uptime
- Jotform · #3 · 100% uptime
- Paperform · #4 · 100% uptime