Outage report · Major outage

Actionstep outage on Nov 6, 2025

Server Outage - (eu-west-1) - Users Unable to Login - Nov 06 2025

SeverityMajor outage

StartedNov 6, 2025, 08:45UTC

ResolvedNov 6, 2025, 09:26UTC

Duration41m

What happened

Actionstep reported a major outage starting Nov 6, 2025, 08:45 UTC, affecting United Kingdom, Middle East, Africa, and Europe. It was marked resolved at Nov 6, 2025, 09:26 UTC.

The incident lasted 41m from first report to resolution.
Actionstep had reported 5 other partial or major outages in the 90 days before it.
2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Actionstep

**Post-Incident Summary: EU-West-1 \(UK\) – System Outage – October 17, 2024** ### Incident Overview On October 17, 2024, Actionstep experienced a service outage affecting customers in the UK region \(EU-West-1\). A configuration update inadvertently restricted access to a required system resource, which caused login failures and prevented users from accessing the platform. ### Impact All UK-based customers were unable to log in or use Actionstep for about one hour. Internal testing environments in the same region were also affected. ### Resolution The engineering team identified the configuration issue, restored access to the affected resource, and confirmed that all systems were operating normally. Service was fully restored once access was verified across multiple customer accounts. ### Next Steps We are improving our change control and rollout processes to ensure configuration updates are tested and deployed safely, with enhanced communication and monitoring to detect issue

Read Actionstep's official incident report ↗