Outage report · Major outage

Basecamp outage on Apr 1, 2023

HEY is down

SeverityMajor outage
StartedApr 1, 2023, 13:08UTC
ResolvedApr 1, 2023, 13:51UTC
Duration43m

What happened

Basecamp reported a major outage starting Apr 1, 2023, 13:08 UTC, affecting HEY. It was marked resolved at Apr 1, 2023, 13:51 UTC.

  • The incident lasted 43m from first report to resolution.
  • It was the 3rd longest of 3 significant outages Basecamp reported in the 12 months up to it.
  • Basecamp had reported 1 other partial or major outage in the 90 days before it.

Latest update from Basecamp

HEY is back up and running now. So sorry for the issues today. As we're working through the fix, you may see some emails delayed by a bit. We're keeping a close eye on those today. Thanks for being patient!

Read Basecamp's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Basecamp started after this incident, so this report is based on Basecamp's status page.

Basecamp's overall reliability

85.4/100

Basecamp has a reliability score of 85.4/100, with 99.95% effective uptime and 8 incidents over the last 90 days.

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