Capsule CRM outage on Mar 27, 2026

What happened

Capsule CRM reported a partial outage starting Mar 27, 2026, 01:26 UTC, affecting Capsule. It was marked resolved at Mar 27, 2026, 16:48 UTC.

• The incident lasted 15h 22m from first report to resolution.
• Capsule CRM had reported no other partial or major outages in the 90 days before it.
• 7 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Capsule CRM

# Incident Summary On Friday, March 27, 2026, Capsule experienced several periods of slow performance and some temporary outages. These were caused by two separate and unrelated issues: * A recent software update that unintentionally caused parts of the system to become stuck. * An uncommon data pattern which led to degraded performance under specific conditions. Both issues have now been resolved. The first was fixed by rolling back the recent update, and the second by mitigating the data pattern that caused the issue. At no point was any customer data impacted. # Timeline of Events _\(All times are UTC\)_ * **00:01** – A small number of users began experiencing errors when using the web app and API. * **01:00** – Errors increased significantly, triggering an alert to our on-call engineers. Investigation began. * **01:35** – The team observed locking behavior and replacement servers deployed to mitigate. * **02:09** – Service appeared stable, with further investigation ongoing

Read Capsule CRM's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Capsule CRM started after this incident, so this report is based on Capsule CRM's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageAgorapulseMar 26, 2026, 13:34 UTC

  TikTok Posts Stuck Pending

• Major outageZulipMar 26, 2026, 14:04 UTC

  zulip.com outage

• Partial outageDatadogMar 26, 2026, 14:24 UTC

  Delayed Monitors Notifications

• Major outageBrexMar 26, 2026, 14:45 UTC

  Some dashboard tables and views show incorrect data when filtered

• Partial outageCriteoMar 26, 2026, 15:58 UTC

  Data Processing Delays - Reporting Tools Affected

• Major outageAuthorize.netMar 27, 2026, 00:03 UTC

  Merchant Email Receipt - Service Disruption

• Major outageHiverMar 27, 2026, 11:53 UTC

  Hiver sync services are experiencing a downtime.

Capsule CRM's overall reliability

Full Capsule CRM reliability report and live status → · Most reliable Capsule CRM alternatives →