Outage report · Partial outage
CleverTap outage on Feb 3, 2021
Some of our nodes are facing issues. Some customers might face delay/5xx errors in dashboard. API endpoint is also facing issues.
What happened
CleverTap reported a partial outage starting Feb 3, 2021, 17:42 UTC, affecting API Ingestion, Dashboard Reports, Campaign Delivery. It was marked resolved at Feb 4, 2021, 07:35 UTC.
- The incident lasted 13h 53m from first report to resolution.
- It was the 3rd longest of 17 significant outages CleverTap reported in the 12 months up to it.
- CleverTap had reported 3 other partial or major outages in the 90 days before it.
Latest update from CleverTap
This incident has been resolved and we have monitored it for a while. Sincere apologies for the disruption in the service.
What our independent monitoring saw
Our independent monitoring of CleverTap started after this incident, so this report is based on CleverTap's status page.
CleverTap's overall reliability
CleverTap has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.
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