Outage report · Major outage

Cliniko outage on Oct 18, 2021

AU1 is not loading.

SeverityMajor outage
StartedOct 18, 2021, 16:00UTC
ResolvedOct 18, 2021, 16:46UTC
Duration46m

What happened

Cliniko reported a major outage starting Oct 18, 2021, 16:00 UTC, affecting AU1 region. It was marked resolved at Oct 18, 2021, 16:46 UTC.

  • The incident lasted 46m from first report to resolution.
  • Cliniko had reported 1 other partial or major outage in the 90 days before it.

Latest update from Cliniko

We attempted to do a routine database change. For a reason we haven't determined yet, it caused a lock up of the database. We will update this incident once we have determined the cause. The change has been cancelled, and the database is working normally again. There was no data lost due to this. We are sorry for the troubles here 😞

Read Cliniko's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Cliniko started after this incident, so this report is based on Cliniko's status page.

Cliniko's overall reliability

100.0/100

Cliniko has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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