Outage report · Major outage

Close outage on Jun 19, 2025

Application UI Intermittently Inaccessible

SeverityMajor outage

StartedJun 19, 2025, 04:23UTC

ResolvedJun 19, 2025, 05:10UTC

Duration47m

What happened

Close reported a major outage starting Jun 19, 2025, 04:23 UTC, affecting Application UI. It was marked resolved at Jun 19, 2025, 05:10 UTC.

The incident lasted 47m from first report to resolution.
Close had reported no other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Close

Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. ## Impact The Close Web and Desktop applications were intermittently failing to load for from June 18th 22:32 UTC to June 19th 05:10 UTC. The issue started with only a few errors with the frequency gradually increasing until it was resolved. ## Root Cause and Resolution A misconfigured version of the application was partially deployed due to mishandling of failures of a re-run CI/CD job. The issue was resolved by deploying a freshly built version of the application. We are improving our alerting systems to detect such incidents sooner and implementing safeguards into our build process to prevent misconfigured versions from occurring in the first place. ## Timeline * June 18th 22:32 UTC - an already deployed version of the application image gets misconfigured

Read Close's official incident report ↗