Close outage on Nov 8, 2022

What happened

Close reported a partial outage starting Nov 8, 2022, 13:09 UTC, affecting Application UI. It was marked resolved at Nov 8, 2022, 16:51 UTC.

• The incident lasted 3h 42m from first report to resolution.
• It was the 2nd longest of 10 significant outages Close reported in the 12 months up to it.
• Close had reported no other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Close

Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring.  ## Impact Close CRM was not loading for a subset of our customers for 187 minutes from 12:56 to 16:03 UTC. Users that had a bad version of our application cached were unable to load Close. As a workaround, they could use a different browser or clear their native app \(or browser\) cache in order to immediately fix the issue during this period. ## Root Cause and Resolution One day before the downtime, we published a large change to the way we load our app in order to improve the app'sperformance for our customers. For approximately 17 hours, nothing else was published and the change was live. When a new small change was published in the next day, some customers were unable to open the app, being headed directly to an error screen. The issue happened due to w

Read Close's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Close started after this incident, so this report is based on Close's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageFastSpringNov 8, 2022, 23:45 UTC

  API /accounts endpoint failures

Close's overall reliability

Full Close reliability report and live status → · Most reliable Close alternatives →