Live status & reliability report
Docusign status, outages & reliability
Docusign is an electronic signature and agreement management company headquartered in San Francisco, California.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Docusign had 98.38% effective uptime across 17 status page incidents (1 partial or major outage), resolving them in 13h 5m on average.
Is Docusign down right now?
Docusign is having problems right now.
- Docusign's status page reports degraded performance. Checked .
- All 3 Docusign pages we check are responding. Checked .
- Degraded performanceongoing for 1d 1h (as of this update)
Some users may not be receiving login verification code and password reset emails (Incident 6112)
We are continuing to work with affected customers and their email providers to resolve the issue. Until then, users should check spam or junk folders and confirm that their email provider allows Docusign addresses. Envelope delivery emails are not affected.
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90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Docusign's reliability
- Since Dec 3, 2025, the earliest date its published history covers, Docusign published 63 incidents on its status page, 5 of them partial or major outages.
- Its longest outage on record in that time was “Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)” on Apr 17, 2026, which lasted 1h 31m.
- The part of Docusign most often affected was NA4 (34 of 63 incidents).
- Docusign reported 17 incidents in the last 90 days, down from 30 in the 90 days before.
- Incidents most often began on a Thursday (18 of 63, UTC).
- Docusign's 90-day uptime of 98.38% is below the average for e-signature tools (99.74%).
- It resolves incidents more slowly than the typical e-signature tool: 13h 5m on average, against a median of 5h 13m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Docusign's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Docusign incident history (last 90 days)
- Degraded performanceOct 31, 2026 · ongoing
Some users may not be receiving login verification code and password reset emails (Incident 6112)
Affected: NA3, NA1, NA4, NA2
- Partial outageOct 21, 2026 · resolved in <1m
Signing and login unavailable for Docusign France customers (Incident 5945)
Affected: PROD
- Degraded performanceOct 21, 2026 · resolved in 2h 27m
Errors for templates, reports, envelope preparation and other features (Incident 6034)
Affected: AU
- Degraded performanceOct 19, 2026 · resolved in <1m
Affected: NA1, NA4, NA3
- Degraded performanceOct 16, 2026 · resolved in <1m
Errors for templates, reports, envelope preparation and other features (Incident 5994)
Affected: AU
- Degraded performanceOct 8, 2026 · resolved in 7h 11m
Errors for templates, reports, envelope preparation and other features (Incident 5932)
Affected: EU
- Degraded performanceSep 30, 2026 · resolved in 7d 3h
Customers unable to access custom scripts following recent update (Incident 5878)
Affected: NA1
- Degraded performanceSep 30, 2026 · resolved in 6h 24m
Some customers may experience issues with Salesforce Connect (Incident 5872)
Affected: USFED
- Degraded performanceSep 28, 2026 · resolved in 1d 7h
Email Delivery Failures impacting customers (Incident 5861)
Affected: EU, JP1, NA1, NA3, NA4, DEMO +3 more
- Degraded performanceSep 9, 2026 · resolved in 1h 56m
High latency affecting send and sign across production environments (Incident 5741)
Affected: NA2, NA4, NA3, NA1
- Degraded performanceSep 4, 2026 · resolved in 42m
Intermittent login and API failures (Incident 5729)
Affected: AU, JP1
- Degraded performanceAug 27, 2026 · resolved in 2h 10m
Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)
Affected: CA, AU
- Degraded performanceAug 24, 2026 · resolved in 6h 9m
Issues in JP1 with Salesforce Writeback (Incident 5648)
Affected: JP1
- Degraded performanceAug 11, 2026 · resolved in 36d 19h
Login Issues in certain regions (Incident 5572)
Affected: AU, NA4, JP1, NA1, NA2, NA3 +2 more
- Degraded performanceAug 6, 2026 · resolved in 1h 24m
Docusign Admin Intermittently Unavailable (Incident 5548)
Affected: EU, CA, AU, NA2, JP1, DEMO +3 more
- Degraded performanceAug 5, 2026 · resolved in 3h 13m
Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)
Affected: DEMO
- Degraded performanceAug 4, 2026 · resolved in 2h 19m
Document generation failures in salesforce integration (Incident 5525)
Affected: EU, EU21
Source: Docusign status page · last checked · Subscribe via RSS
Our independent monitoring
We check these public Docusign pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Account login | Up | 100% | 131 ms |
| eSignature REST API | Up | 100% | 409 ms |
| Homepage | Up | 100% | 369 ms |
How Docusign compares
Docusign status FAQ
Is Docusign down right now?
Docusign is having problems right now. Docusign's status page currently reports an active issue, and all 3 of the Docusign pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Docusign?
Docusign has a reliability score of 45.0 out of 100, ranking #10 of 10 e-signature tools. Over the last 90 days it had 98.38% effective uptime.
How often does Docusign have outages?
Docusign published 17 incidents on its status page in the last 90 days (1 partial or major outage) and 63 in the past 12 months.
How long do Docusign outages last?
Docusign resolves incidents in 13h 5m on average. Its longest outage in the past year lasted 1h 31m, on Apr 17, 2026.
Does Docusign have a status page?
Yes. Docusign's official status page is status.docusign.com. We read it every five minutes and keep its full incident history.