Outage report · Major outage

DoorDash Storefront outage on Jun 28, 2026

Order Health Impacted

SeverityMajor outage

StartedJun 28, 2026, 22:33UTC

ResolvedJun 29, 2026, 01:15UTC

Duration2h 41m

What happened

DoorDash Storefront reported a major outage starting Jun 28, 2026, 22:33 UTC, affecting Orders, Menu Updates, Dasher Status Updates. It was marked resolved at Jun 29, 2026, 01:15 UTC.

The incident lasted 2h 41m from first report to resolution.
It was the 3rd longest of 4 significant outages DoorDash Storefront reported in the 12 months up to it.
DoorDash Storefront had reported 3 other partial or major outages in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from DoorDash Storefront

On June 28, 2026, DoorDash experienced an internal infrastructure issue that disrupted order transmission to POS-integrated merchants. As a result, Marketplace orders could not be delivered to affected merchant systems for approximately 90 minutes \(3:10 PM–4:40 PM PT\). The issue was identified, mitigated, and service was restored. During recovery, orders resumed processing successfully with operational safeguards in place, and normal service levels were fully restored by approximately 7:00 PM PT. We are implementing automated lifecycle management, completing a review of remaining legacy-managed infrastructure, and strengthening monitoring governance to improve early detection and reduce the likelihood of similar incidents recurring.

Read DoorDash Storefront's official incident report ↗