Freshdesk Contact Center (Freshcaller) outage on Nov 30, 2022

What happened

Freshdesk Contact Center (Freshcaller) reported a major outage starting Nov 30, 2022, 15:25 UTC. It was marked resolved at Nov 30, 2022, 17:34 UTC.

• The incident lasted 2h 9m from first report to resolution.
• Freshdesk Contact Center (Freshcaller) had reported no other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are currently facing issues with the making and receiving calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow our engineering team is still working on resolving the issue, further updates to follow

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageCopperNov 30, 2022, 14:53 UTC

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Freshdesk Contact Center (Freshcaller)'s overall reliability

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →