Outage report · Major outage

Freshdesk Contact Center (Freshcaller) outage on Jun 10, 2021

Outage in EU Region

SeverityMajor outage
StartedJun 10, 2021, 20:24UTC
ResolvedJun 11, 2021, 00:52UTC
Duration4h 29m

What happened

Freshdesk Contact Center (Freshcaller) reported a major outage starting Jun 10, 2021, 20:24 UTC. It was marked resolved at Jun 11, 2021, 00:52 UTC.

  • The incident lasted 4h 29m from first report to resolution.
  • Freshdesk Contact Center (Freshcaller) had reported 1 other partial or major outage in the 90 days before it.

Latest update from Freshdesk Contact Center (Freshcaller)

Due to issues with our cloud service provider, some customers may face outages in the EU region. We’re aware of the issue and working towards a resolution.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Freshdesk Contact Center (Freshcaller)'s overall reliability

74.8/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 74.8/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

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