Frontegg outage on May 31, 2023

What happened

Frontegg reported a partial outage starting May 31, 2023, 13:08 UTC. It was marked resolved at May 31, 2023, 16:13 UTC.

• The incident lasted 3h 5m from first report to resolution.
• It was the 3rd longest of 6 significant outages Frontegg reported in the 12 months up to it.
• Frontegg had reported no other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Frontegg

### **Executive summary:** On Wednesday May 31st, 2023, at 12:55 GMT we deployed a minor version to one of our services. Shortly after at 12:56 GMT, Frontegg’s US monitoring system started sending alerts for an authentication service which was not performing as expected, and the team immediately began investigating the issue. At 13:01 GMT we started getting alerts from Frontegg’s EU monitoring as well regarding the same service, shortly after, we started to get complaints from customers. At 13:04 GMT, 8 min after we started getting the alerts the team concluded that it was sourced by a recent change that was deployed. As part of the change, there was a database migration for one of our primary services. However, the migration job didn't run due to an edge race condition in our CD infrastructure, causing the service to remain in a schema mismatch state. At this point we immediately started a rollback process for both EU & US regions that was completed by 13:16 GMT. Once the rollba

Read Frontegg's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Frontegg started after this incident, so this report is based on Frontegg's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageTradifyMay 31, 2023, 01:36 UTC

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Frontegg's overall reliability

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