Outage report · Partial outage
Hightouch outage on Sep 16, 2025
Hightouch App Issues
SeverityPartial outage
StartedSep 16, 2025, 15:16UTC
ResolvedSep 16, 2025, 23:43UTC
Duration8h 27m
What happened
Hightouch reported a partial outage starting Sep 16, 2025, 15:16 UTC, affecting Reverse ETL, Customer Studio, Intelligence. It was marked resolved at Sep 16, 2025, 23:43 UTC.
- The incident lasted 8h 27m from first report to resolution.
- It was the longest significant outage Hightouch reported in the 12 months up to it.
- Hightouch had reported 2 other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from Hightouch
Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing. This issue has now been resolved. All functionality has returned to normal.
What our independent monitoring saw
Our independent monitoring of Hightouch started after this incident, so this report is based on Hightouch's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Hightouch's overall reliability
89.2/100
Hightouch has a reliability score of 89.2/100, with 99.92% effective uptime and 9 incidents over the last 90 days.
Visit Hightouch ↗Full Hightouch reliability report and live status → · Most reliable Hightouch alternatives →
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