Outage report · Major outage

Hightouch outage on Aug 13, 2025

Syncing Outage

SeverityMajor outage
StartedAug 13, 2025, 00:17UTC
ResolvedAug 13, 2025, 01:00UTC
Duration43m

What happened

Hightouch reported a major outage starting Aug 13, 2025, 00:17 UTC, affecting AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium), Azure eastus (Virginia). It was marked resolved at Aug 13, 2025, 01:00 UTC.

  • The incident lasted 43m from first report to resolution.
  • Hightouch had reported 2 other partial or major outages in the 90 days before it.
  • 6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Hightouch

The issues has been identified and fixed, and syncs are now recovering.

Read Hightouch's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Hightouch started after this incident, so this report is based on Hightouch's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Hightouch's overall reliability

89.2/100

Hightouch has a reliability score of 89.2/100, with 99.92% effective uptime and 9 incidents over the last 90 days.

Visit Hightouch ↗

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