Outage report · Partial outage

Jira outage on May 13, 2026

Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some users

SeverityPartial outage

StartedMay 13, 2026, 01:37UTC

ResolvedMay 13, 2026, 09:59UTC

Duration8h 22m

What happened

Jira reported a partial outage starting May 13, 2026, 01:37 UTC, affecting Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile and 3 more. It was marked resolved at May 13, 2026, 09:59 UTC.

The incident lasted 8h 22m from first report to resolution.
Jira had reported 7 other partial or major outages in the 90 days before it.
2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Jira

### Summary ### On May 12, 2026 between 19:01 and 20:46 UTC, a subset of Atlassian customers may have experienced delays in background operations and automation processes. Some background operations, such as notifications or search indexing, were delayed until May 14, 2026 19:25 UTC due to increased cross-region traffic. The issue stemmed from a latent bug in the event processing pipeline. Automated monitoring detected the incident within 16 minutes, and it was mitigated through manual rollback within 1 hour and 45 minutes. Recovery of cross-region event delivery from the affected timeframe took 48 hours due to infrastructure scale constraints. ### IMPACT ### During the incident, customers may have experienced delays in background operations like automation, search indexing, notifications, and permission synchronization. The event processing pipeline distributes events between Atlassian services to support these background operations. - On May 12, 2026, at 19:01

Read Jira's official incident report ↗