Jira outage on May 2, 2026

What happened

Jira reported a major outage starting May 2, 2026, 00:55 UTC, affecting Viewing content, Create and edit. It was marked resolved at May 2, 2026, 02:48 UTC.

• The incident lasted 1h 52m from first report to resolution.
• Jira had reported 7 other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Jira

### SUMMARY ### Between May 1, 2026 at 23:34 UTC and May 2, 2026 at 02:53 UTC Atlassian customers using Jira and Jira Service Management (JSM) across all Cloud tenants received an error page when attempting to open a work item due to a schema incompatibility, and editing work item fields was degraded for both products. Navigating to and interacting with boards were degraded for Jira specifically. On Jira mobile, users were unable to view work items and work item search was degraded. This was caused by a deployment of a schema configuration change that had only been validated against some production environments. The issue also affected Atlassian's customer support operations and temporarily impacted Atlassian’s ability to respond to incoming support requests. Customers were able to raise tickets as usual. Atlassian’s automated monitoring systems detected the issue on May 1, 2026 at 23:41 UTC, and engineering teams promptly began investigating. The issue was reported

Read Jira's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Jira started after this incident, so this report is based on Jira's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageBrexMay 2, 2026, 02:02 UTC

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