Outage report · Major outage
Kickserv outage on Jul 14, 2020
Unexpected downtime
What happened
Kickserv reported a major outage starting Jul 14, 2020, 17:45 UTC, affecting Web Application (app.kickserv.com), Customer Center, Search, QuickBooks Online Sync, QuickBooks Desktop Sync, Email Notifications, Mobile API, iOS App and 1 more. It was marked resolved at Jul 15, 2020, 16:57 UTC.
- The incident lasted 23h 13m from first report to resolution.
- Kickserv had reported no other partial or major outages in the 90 days before it.
Latest update from Kickserv
We traced the brief downtime to a user error that occurred while deploying a code change to our testing environment. We have updated our deploy procedures to add an extra check for the proper environment before deploying. We apologize for the inconvenience.
What our independent monitoring saw
Our independent monitoring of Kickserv started after this incident, so this report is based on Kickserv's status page.
Kickserv's overall reliability
Kickserv has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.
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