Outage report · Partial outage

Kickserv outage on Jan 17, 2020

Service outage in some locations

SeverityPartial outage
StartedJan 17, 2020, 15:56UTC
ResolvedJan 17, 2020, 19:21UTC
Duration3h 25m

What happened

Kickserv reported a partial outage starting Jan 17, 2020, 15:56 UTC, affecting Web Application (app.kickserv.com), Customer Center, Public Site (kickserv.com), Search, QuickBooks Online Sync, QuickBooks Desktop Sync, Email Notifications, Mobile API and 2 more. It was marked resolved at Jan 17, 2020, 19:21 UTC.

  • The incident lasted 3h 25m from first report to resolution.
  • Kickserv had reported no other partial or major outages in the 90 days before it.

Latest update from Kickserv

We have not received any reports of availability issues for a couple of hours, so we're considering this issue resolved. Please let us know if you have problems accessing Kickserv. Thanks!

Read Kickserv's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Kickserv started after this incident, so this report is based on Kickserv's status page.

Kickserv's overall reliability

100.0/100

Kickserv has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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