Live status & reliability report
Kustomer status, outages & reliability
Kustomer is a CRM-based customer service platform for email, chat, voice and messaging support, headquartered in New York.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Kustomer had 99.99% effective uptime across 3 status page incidents, resolving them in 23m on average.
Is Kustomer down right now?
No, Kustomer is up and running.
- Kustomer's status page reports all systems operational. Checked .
- All 3 Kustomer pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Kustomer's reliability
- Over the past 12 months, Kustomer published 24 incidents on its status page, none of them partial or major outages.
- Its longest incident on record in that time was “[Satisfaction Surveys] CSATs may not send for voice, email and sms channels - Prod 1” on Jan 27, 2026, which lasted 1d 3h.
- The part of Kustomer most often affected was Channel - Chat (10 of 24 incidents).
- Kustomer reported 3 incidents in the last 90 days, down from 8 in the 90 days before.
- Incidents most often began on a Tuesday (8 of 24, UTC).
- Kustomer's 90-day uptime of 99.99% is above the average for help desk platforms (99.66%).
- It resolves incidents faster than the typical help desk platform: 23m on average, against a median of 1h 57m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Kustomer's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Kustomer incident history (last 90 days)
- Degraded performanceSep 9, 2026 · resolved in 27m
[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
Affected: Kustomer Voice
- Degraded performanceSep 8, 2026 · resolved in 16m
kustomer.help Default Domain – Visibility Issue – ALL PRODs
Affected: CSAT, CSAT, CSAT, Knowledge base, Knowledge base, Knowledge base
- Degraded performanceAug 25, 2026 · resolved in 26m
Reported Third Party Event - [PubNub]
Affected: Channel - Chat, Notifications, Tracking, PubNub, Web Client
Source: Kustomer status page · last checked
Our independent monitoring
We check these public Kustomer pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Sign-in page | Up | 100% | 693 ms |
| Homepage | Up | 100% | 428 ms |
| Kustomer API | Up | 100% | 301 ms |
How Kustomer compares
Kustomer status FAQ
Is Kustomer down right now?
No, Kustomer is up and running. Kustomer's status page currently reports all systems operational, and all 3 of the Kustomer pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Kustomer?
Kustomer has a reliability score of 96.7 out of 100, ranking #3 of 13 help desk platforms. Over the last 90 days it had 99.99% effective uptime.
How often does Kustomer have outages?
Kustomer published 3 incidents on its status page in the last 90 days (0 partial or major outages) and 24 in the past 12 months.
How long do Kustomer outages last?
Kustomer resolves incidents in 23m on average. Its longest incident in the past year lasted 1d 3h, on Jan 27, 2026.
Does Kustomer have a status page?
Yes. Kustomer's official status page is status.kustomer.com. We read it every five minutes and keep its full incident history.