Litify outage on Nov 4, 2020

What happened

Litify reported a major outage starting Nov 4, 2020, 15:29 UTC, affecting Litify Inbox. It was marked resolved at Nov 4, 2020, 17:56 UTC.

• The incident lasted 2h 27m from first report to resolution.
• Litify had reported no other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Litify

This issue has been solved as of 12:45pm EST. The root cause was an encryption misconfiguration during the deployment of the Fall '20 Update, which lead to a service outage. Steps were taken to resolve the misconfiguration but it required a re-deployment procedure, which took some time due to a slow encryption process. Once re-deployment was completed, the service was fully restored for both add-in and sync. Thank you for your patience.

Read Litify's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Litify started after this incident, so this report is based on Litify's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageTextmagicNov 4, 2020, 06:17 UTC

  Intermittent outbound and inbound text messages delivery delays

Litify's overall reliability

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